Refund policy

Refund and Return Policy (Policy: Refund, Returns & Exchange)

At Koalaehub, we want you to be completely satisfied with your purchase. If you are not happy for any reason, you may return the product within the specified timeframes.

Returns & Exchanges

We accept returns and exchanges for both defective and non-defective products.

Domestic Returns (within Australia)

• Timeframe: You may return items purchased within Australia within 30 days from the date of purchase.
• Return Postage: The buyer is responsible for paying the return postage costs.
  

International Returns

• Timeframe: You may return items purchased internationally within 14 days from the date of purchase.
• Return Postage: The buyer is responsible for paying the return postage costs.
  

How to Initiate a Return

To start a return, please contact our support team at (Your Email Address) with your order number and the reason for the return. Our team will guide you through the process.

Exchanges

We are happy to accept exchanges for products. Please contact us to check for availability of the item you wish to exchange it for.